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Adding a customer survey question to your PayPal checkouts (e.g. "How did you hear about us?")

« Return to PayPal Payments Standard Shopping Cart

A setting in your PayPal account (if you have a business account) allows you to add a customer survey question to your PayPal checkouts.

  • Log into your PayPal account;
  • Go to Profile > My Selling Tools > Custom Payment Pages;
  • Click on the Options tab;
  • Checkmark Add a customer service survey;
  • Enter the question you want to ask and the answers that buyers can choose;
  • Click the Save button.