If you see this message after trying to reactivate links for a transaction, it means one of the following:
- An item in the buyer's original order no longer exists as a product in your E-junkie Dashboard;
- An item in the buyer's original order was a Stamped PDF, and the order was placed over a year ago (we only retain a copy of Stamped PDF downloads for a year after the buyer's original purcahse);
- You have already reactivated links for that transaction 5 times, which is the maximum our system allows.
In any of these cases, you can manually issue the buyer a replacement link using Send free download link under the Manage Buyers section of your E-junkie Dashboard. For products that have PDF Stamping set up, these free links will issue a Stamped copy of the current file uploaded to the product.